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GeliBed

Geli Pillow

gelisleep

The Gelisleep help center, where your burning questions about Geli's products, returns, warranties and frequently asked questions are quenched.

Gelisleep Help Center

Login to your customer account here, or click Track Order in the Help Center. There you will be able to find your order, and track it.

Login to your <a href="https://gelisleep.gorgias.help/en-US/ssp/login">customer account here</a>, or click Track Order in the Help Center. There you will be able to find your order, and track it.

How do I track my order?

Geli Beads are made of are made of sodium polyacrylate, a superabsorbent polymer (SAP) and are Non-Toxic (although we don't recommend ever eating). When the beads are put in water, they absorb it at the molecular level, expanding into soft, cool gel-

Geli Beads are made of are made of sodium polyacrylate, a superabsorbent polymer (SAP) and are Non-Toxic (although we don&apos;t recommend ever eating). When the beads are put in water, they absorb it at the molecular level, expanding into soft, cool gel-like spheres.

What are Geli Beads?

By adding water! Once you add the proper amount of water to the Geli Insert for the Geli Pillow, or the Tubes for the Gelibed, the beads immediately start absorbing the water. You can use your pillow or Gelibed immediately upon adding water. Learn Mo

By adding water! Once you add the proper amount of water to the Geli Insert for the Geli Pillow, or the Tubes for the Gelibed, the beads immediately start absorbing the water. You can use your pillow or Gelibed immediately upon adding water. <a href="https://www.gelisleep.com/pages/how-geli-works" title="How Geli Works" style=" text-decoration: none;">Learn More.</a>

How do I activate the Geli Beads?

No! You will not have to replace the Geli Beads. Once water is absorbed, they maintain their shape and structure indefinitely. If you wish to increase support and cooling, you can always add more! Geli Bead Booster Packs are available here.

No! You will not have to replace the Geli Beads. Once water is absorbed, they maintain their shape and structure indefinitely. If you wish to increase support and cooling, you can always add more!&#xA0;<a href="https://www.gelisleep.com/products/geli-beads-booster-pack">Geli Bead Booster Packs are available here.</a>

Will I ever need to REPLACE the beads?

Nope. Once you've added the proper amount of water to the Geli Insert for the Geli Pillow, or the Geli Tubes for the Gelibed, that's it! These bladders are completely sealed once the cap is secured.

Nope. Once you&apos;ve added the proper amount of water to the <a href="https://www.gelisleep.com/geli-insert">Geli Insert</a> for the <a href="https://www.gelisleep.com/geli-pillow">Geli Pillow</a>, or the <a href="https://www.gelisleep.com/geli-bed-replacement-tube">Geli Tubes</a> for the <a href="https://www.gelisleep.com/gelibed-hybrid-cooling-mattress">Gelibed</a>, that&apos;s it! These bladders are completely sealed once the cap is secured.

Will I ever need to REFILL the water?

The Geli Pillow features a super convenient way to access the 3 unique layers. Locate the zipper tab on the L zipper and unzip, revealing the 3 customizable layers within. Place these in any order you feel works best for your cooling requirements and

The Geli Pillow features a super convenient way to access the 3 unique layers. Locate the zipper tab on the L zipper and unzip, revealing the 3 customizable layers within. Place these in any order you feel works best for your cooling requirements and comfort. <a href="https://www.gelisleep.com/pages/how-geli-works">Learn More.</a>

How do I customize my Geli Pillow?

To apply a discount code, go to checkout. In checkout you will see a field for the code under your cart total.

To apply a discount code, go to checkout. In checkout you will see a field for the code under your cart total.&#xA0;<img src="https://attachments.gorgias.help/Aa90l7EVE1AxJWor/hc/ldzOw7Jeor2oL59m/2025041517-12733810-ed4b-4b19-8089-0d4ee722291d-dec641c4-280e-4a8e-a2ef-7fc806eeaa10.png" style="width: 476px;" class="fr-fic fr-dib fr-fil">

How do I apply promo/discount codes?

It's simple really. Once your Geli Pillow or Gelibed arrives, you have 3 months (90-nights) to sleep on it. If at any point during this time you aren't satisfied (after the required 30-night acclimation period), contact us for a return label and full

It&apos;s simple really. Once your Geli Pillow or Gelibed arrives, you have 3 months (90-nights)&#xA0;to sleep on it. If at any point during this time you aren&apos;t satisfied (after the required 30-night acclimation period), contact us for a return label and full refund. <a href="https://www.gelisleep.com/pages/90-night-sleep-trial" title="https://www.gelisleep.com/pages/90-night-sleep-trial" style=" text-decoration: none;">Learn More.</a>

What is the 90-Night Sleep Trial?

We usually ship the same day if your order is placed before 2PM EST.

We usually ship the same day if your order is placed before&#xA0;2PM EST.

How long does delivery take?

You may contact our customer service team at support@gelisleep.com or by using the form on this page. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If y

You may contact our customer service team at <a href="mailto:support@gelisleep.com">support@gelisleep.com</a>&#xA0;or by using the form on this page. Please include your order number and the reason for cancellation in your message.Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our <a href="https://www.gelisleep.com/pages/90-night-sleep-trial">return policy</a> for further instructions.

How do I cancel my order?

If you are interested in becoming an affiliate with us, we offer a generous 20% Commission on every referral sale. Learn More.

If you are interested in becoming an affiliate with us, we offer a generous 20% Commission on every referral sale. <a href="https://www.gelisleep.com/pages/affiliate-registration" title="Affiliate Registration" style=" text-decoration: none;">Learn More.</a>